@Tokyo
ã‚¢ãƒ?トæ±äº¬ã‚«ã‚¹ã‚¿ãƒžã?¼ãƒã?¼ã‚¿ãƒ«ãƒ¡ãƒ³ãƒ?ナンスã«ã‚ˆã‚‹åœæ¢ã«ã¤ã?ã¦
@Tokyo Customer Portal Maintenance Outage
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Dear Customer,
ã‚¢ãƒ?トæ±äº¬ã‚«ã‚¹ã‚¿ãƒžã?¼ãƒã?¼ã‚¿ãƒ«?¼ˆä»¥ä¸‹ã?Œã?ã?¼ã‚¿ãƒ«ã€ã¨ã?ã??¼‰ã«ãŠã„ã¦ã€ãƒ¡ãƒ³ãƒ?ナンスã®ç‚ºã€ä»¥ä¸‹ã?®æ™‚間帯ã§ã‚·ã‚¹ãƒ?ãƒ?ã®åˆ©ç”¨ãŒã§ããªã?状態ã¨ãªã£ã¦ãŠã‚Šã¾ã™ã??
AT TOKYO Customer Portal (hereinafter, referred to as the “Portal�) is currently unavailable due to maintenance.
The maintenance is being carried out now, and will continue during the following period:
ã€?ã€?ã€?ã€?ã€?ã€?2022å¹´11æœ?20æ—¥?¼ˆæ—¥?¼‰ã??0:00ã€??½žã??6:00
������Date: Sunday, November 20, 2022
������Time: 00:00 through until 06:00 (JST)
大変æã‚Œå?¥ã‚Šã¾ã™ãŒã€ãƒ¡ãƒ³ãƒ?ナンス作æ¥å®Œäº?後ã«å†åº¦ã‚¢ã‚¯ã‚»ã‚¹ã?ãŸã ãã¾ã™ã‚ˆã?ã€ãŠé¡˜ã„申ã—上ã’ã¾ã™ã??
During the outage, you are not able to utilize any functions of the Portal.
We would like to ask you to please process your operation after the maintenance has completed. We apologize for any inconvenience that this may cause.
ãŸã ã—ã?以下ã?®ç”³è«‹ã«ã¤ãã¾ã—ã¦ã¯ã€ç·Šæ?¥æ€§ã‚’è??æ…®ã—ã?代替申請方法ã«ã¦ç”³è«‹ã‚’å—ã‘付ã‘ã¾ã™ã?‚ãŠæ€¥ãŽã?®éš›ã?¯ã€ä»£æ›¿ç”³è«‹ã«ã¦ãŠæ‰‹ç¶šãã‚’ãŠé¡˜ã„ã?ãŸã—ã¾ã™ã??
For urgent matters during this outage, we are accepting requests made using backup methods available.
The following request types are handled by backup methods in cases of urgency:
- 入館申請(エスコート申請å«ã‚??¼?
- MDF入室申�
- è·ç‰©å—å–申è«?
- éµåˆ©ç”¨ç”³è«?
- リモートãƒãƒ³ã‚ºç”³è«?
��
- Facility Entry Request
- MDF Room Access
- Parcel Acceptance Request
- Key Rental Request
- Remote Hands Request
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<代替申請方�>
ã€?・「å?¥é¤¨ç”³è«?(エスコート申請ãªã—)ã?ã?ã?ŒMDF入室申請ã??
ã€?ã€?ゲストè??ã®å…¥é¤¨ã«ã¤ã?ã¦ã¯ã€å„センターå—付ã«ã€Œå?¥é¤¨å—付票ã€ã‚’準備ã—ã¦ãŠã‚Šã¾ã™ã?®ã§ã‚²ã‚¹ãƒˆè??æƒ?å ±ç‰ã”記å?¥å¾Œã?å—付ã¸ã”æ出ãã ã•ã„ ã€?IDカード所æŒè??ã®ã”åŒè¡Œã«ã¦ã”å?¥é¤¨ã?ãŸã ã‘ã¾ã™ã??
ã€?ã€?é§è»Šå?´ã€æ¬å…¥å£ã€è·æŒå?´ç‰å?±ç”¨æ–½è¨ã®åˆ©ç”¨ã®å ´åˆã?¯ã€ç”³è«‹æ›¸(Excelãƒ?ンプレーãƒ?) をメールã«ã¦é€ä»˜ã„ãŸã ã事ã§å—付をã•ã›ã¦ã?ãŸã ãã¾ã™ã??
ã€?・「è·ç‰©å—å–申請ã?ã?ã?Œéµåˆ©ç”¨ç”³è«‹ã?ã?ã?Œå?¥é¤¨ç”³è«?(エスコート申請ã‚ã‚?)ã€ã?ã?Œãƒªãƒ¢ãƒ¼ãƒˆãƒãƒ³ã‚ºç”³è«‹ã??
ã€?ã€?å?種申請書(Excelãƒ?ンプレーãƒ?)をメールã«ã¦é€ä»˜ã„ãŸã ã事ã§å—付をã•ã›ã¦ã?ãŸã ãã¾ã™ã?‚代替申請手é ?ã‚’ã”確èªã?®ä¸Šã?ã”対応をãŠé¡˜ã„ã?ãŸã—ã¾ã™ã??
<Available backup methods>
�・Facility Entry without Escort Service and MDF Room Access
�� Visitors to the data centers can fill in Visitors� Form at the reception desk of each data center
��and submit it to the security receptionist. Visitors to enter the data centers must be accompanied by an ID Card holder.
�� If a visitor needs to use shared facilities such as parking lot, goods-in entrance, freight handling area, etc.,
��please send an application form (template in Excel format) via email.
�・Parcel Acceptance Request, Key Rental Request, Facility Entry with Escort Service, and Remote Hands Request
�� Please send application form (template in Excel format) via email. Please follow the procedure described in “Steps to submit request� below.
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<代替申請手é ?>
ã€??¼ˆï¼‘)本画é¢ã‹ã‚‰å?種申請書?¼?Excelãƒ?ンプレート)をãƒ?ウンãƒãƒ¼ãƒ‰ã„ãŸã ãã?å¿?è¦äº‹é??ç‰ã‚’ã”記å?¥ã®ä¸Šã?下記facilityメール宛ã¦ã¸é€ä¿¡ã—ã¦ãã ã•ã„
ã€?ã€?ã€?ã€?ã€?ã€??¼œç”³è«‹å—付メールアドレス?¼?
������宛�メールアドレス�…�facility@attokyo.ad.jp
ã€??¼ˆï¼’)メールé€ä¿¡å¾Œã?ç·Šæ?¥æ¬å…¥ä½œæ¥ç‰ã‚¢ãƒ?トæ±äº¬å´ã®ç”³è«‹å—付ãŒã™ãã«å¿?è¦ã¨ãªã‚‹å?´åˆã?¯ã€ç”³è«‹æ›¸é€ä»˜ã?®æ—¨ã”é?£çµ¡ã‚’ãŠé¡˜ã„ãŸã—ã¾ã?
ã€?ã€?ã€?ã€?ã€?ã€?ã€é?£çµ¡å—付窓å£ã€å•ã?åˆã‚ã›å?¨èˆ¬?¼?24時間365æ—¥å—付)ã??
ã€?ã€?ã€?ã€?ã€?ã€?Phone?¼?03-6372-3750 ext?¼?50-3750
<Steps to submit request>
�(1)Please fill in application form (template in Excel format) and send it to the contact address below:
������Contact for urgent requests
������Email: facility@attokyo.ad.jp
�(2)If your request requires immediate attention from AT TOKYO, please call our Service Desk after sending the application form.
������Service Desk and other inquiries (24/7)
������Phone: 03-6372-3750 (Ext: 50-3750)
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<å?種申請書>
ã€?â—?ä¸å¤®ã‚»ãƒ³ã‚¿ãƒ¼
ã€?â—?ä¸å¤®ç¬¬?¼’センター
ã€?â—?ä¸å¤®ç¬¬?¼“センター
ã€?â—?第?¼’センター
ã€?â—?第?¼“センター
ã€?â—?関西ä¸å¤®ã‚»ãƒ³ã‚¿ãƒ¼?¼?5F?¼?
ã€?â—?関西ä¸å¤®ã‚»ãƒ³ã‚¿ãƒ¼?¼?6F?¼?
ã€?â—?関西第?¼“センター
ã€?â—?ä¹å·žç¬¬?¼‘センター
ã€?â—?北海é“第?¼‘センター
<Application forms>
��For CC1
��For CC2
��For CC3
��For DC2
��For DC3
ã€?â—?For KC1?¼?5F?¼?
ã€?â—?For KC1?¼?6F?¼?
��For KDC3
��For QC1
��For HC1
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ã€?ãŠå®¢æ§˜ã«ã¯å¤§å¤‰ã”迷惑をãŠæŽ›ã‘ã—ã€ç”³ã—訳ã”ã–ã?ã¾ã›ã‚“ã€?
ã€?復旧次第ã€ã?ã?¼ã‚¿ãƒ«ã‚·ã‚¹ãƒ?ãƒ?ã®ãƒ›ã?¼ãƒ?ç”»é¢ã«ã€å¾©æ—§ã—ãŸæ—¨ã‚’掲示ã?ãŸã—ã¾ã™ã??
�We sincerely apologize for any inconvenience that this may cause.
�We will promptly inform you once the service is restored via a message on the top page of the Portal.